ABOUT/FAQ

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About Us

Studio PinQue (Pink) started out as a vision in 2012 as a high-end shoe boutique. Since our launch in April of 2013 we’ve learned that a confident woman builds her wardrobe around her footwear. The ‘Studio PinQue Collection’ is filled with trendy contemporary styles designed by today’s emerging new designers. Shop the PinQue Collection Today and Leave With A Style You Can Call Your OWN!!

What Is A Pre-Order?

A PRE-ORDER is an order you can make for a new item before it is in stock and available for delivery. The expected delivery date for a pre-order item will be listed in the items details.

Once an order for a pre-order item has been made it WILL NOT be cancelled. Keep in mind if you order an item that is in stock with a pre-order item, the order will be shipped on the expected shipping date of the pre-order item.

What Is Your Return Policy?

In the unlikely event you are not satisfied with your purchase we will issue a full STORE CREDIT for unused merchandise within 7 business days of the delivery date (Verified Via USPS Tracking). Please email us atStudiopinque@aol.com with your order number and the product(s) you would like to return.

Customers are responsible for shipping costs of all returns. Shipping costs are non-refundable. If we find any defects on the merchandise or there are signs of wear we reserve the right to not accept your return.

Once your return is received please allow up to 7 business days for your store credit to be issued. ONLY store credit will be issued, NO REFUNDS. We do not offer exchanges at this time only store credits. Returns must be unworn, unaltered, and unwashed with all tags attached. All shoes must be sent back in the original shoebox.

Store credit never expires. You can use a store credit once anytime you like for an item of equal or greater value.

ALL SALES FINAL ON ANY SALE AND/OR CLEARANCE ITEMS

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All Orders Are Shipped via United States Postal Service.

FREE SHIPPING!
On US orders of $100 or more

If the items in your order total $100 or more your order ships FREE! Free shipping only qualifies for orders shipped to the United States. Delivery via USPS parcel post. All orders ship within 24 - 72 business hours unless the item is pre-order. For all pre-orders please refer to the item description to see when the item ships.

United States Shipping Rates:

FLAT RATE SHIPPING AND HANDLING: $14 Priority mail delivers in 2-5 business days.

FLAT RATE SHIPPING AND HANDLING: $25 Express mail delivers in 1-2 business days.

International Shipping: All international orders are shipped via USPS. Please see below for all rates.

Canada Priority International Delivery shipped via USPS: $30.00 6-14 business days

International Delivery shipped via USPS: $65.00 With An Expected 1-3 Week Delivery. However, International Shipping Dates Determine On Customs Clearance Procedures, Once Shipped We Are Unable to Provide An Actual Delivery Date.

Studio PinQue is not responsible for lost or stolen packages, or delays by the post office. All prices on our site are in US dollars and charged in US dollars. We do not provide currency conversion your bank will convert depending on the going rate at the time you place your order. All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package

Please note that all estimated shipping times are after the order has been shipped. If for any reason your item is not deliverable and is returned to the store the customer will be issued a refund for the purchase price of the items (not including shipping) shipping charges will not be refunded. Please carefully check your address. Unfortunately your order will not be re-shipped if returned by USPS for any reason.

Contact Us

Have a question? Need assistance? Send us an email we are happy to help!

Email: studiopinque@aol.com

Shipping address:

Studio PinQue Boutique

P.O Box 4182

Ocala, Florida 34478